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Submitting DCRB Forms Securely FAQs

What is DCRB doing to protect member information?

DCRB recognizes that in the current environment and the global pandemic resulting from the coronavirus, hackers frequently look at crises as an opportunity to obtain sensitive data. This can happen through a multitude of ways including unsecured connections or transmissions of data.  

Examples of sensitive data routinely collected by the DCRB Benefits Department in the normal course of business include, but are not limited to:

  • Social security numbers
  • Bank account numbers
  • Home Address
  • Date of Birth
  • Email Address
  • Telephone/Cell Number
  • Passport information
  • Healthcare related information
  • Medical insurance information
  • Student information
  • Driver's license and State ID information

DCRB has the responsibility to actively safeguard member data and to provide secure channels to transmit data to the Benefits Department. 

What are the secure methods to transmit information to the DCRB Benefits Department?

To support communication needs in a responsible and effective way, as of September 21, 2020, the DCRB Benefits Department requires that all information or documentation be submitted to us through the following methods of transmission:

Mail, such as USPS to:
District of Columbia Retirement Board
Member Services Center
900 7th Street NW, 2nd Floor
Washington, DC 20001

Secure fax to the Benefits Department: (202) 566-5001

Electronic: Secure link provided to you by the DCRB Benefits Department. Please contact us at (202) 343-3272 or toll-free at (866) 456-3272.

What method is the DCRB Benefits Department providing for electronic transmission of sensitive data?

The DCRB Benefits Department is using a cloud storage application where individuals can upload documents to the DCRB Benefits Department for review and processing.  This application enables individuals to securely provide documents and reduce the risk that data will be intercepted.

What is the process of securely submitting forms or documents electronically to the DCRB Benefits Department? 

Every process starts with a conversation with us, either the representative you already are working with or by contacting our Member Services Center. We will walk you through the appropriate process for your question or request. 

What happens after data is transmitted?

When information is received by the DCRB Benefits Department, the request goes into the queue to be reviewed and processed. If there are questions or if additional information is needed, the sender will be contacted by a representative from the Benefits Department.

Who to call with questions: 

The DCRB Member Services Center is available at (202) 343-3272 or toll-free at (866) 456-3272 Monday through Friday 8:30 a.m. to 5:00 p.m. Eastern Time.

Service Contact: 
Member Services Center
Contact Phone: 
(202) 343-3272
Contact Fax: 
(202) 566-5001
Contact TTY: 
Office Hours: 
8:30 am to 5:00 pm