The District of Columbia Retirement Board (“DCRB”) is seeking a Member Services Representative (“MSR”) to serve as the primary point of contact for active and retired members, survivors, beneficiaries, providers, and other stakeholders of the police, firefighter, and teacher pension plans administered by DCRB. This position responds to inquiries received by telephone, email, written correspondence, in person, and virtually. The representative will interpret plan provisions, troubleshoot complex issues, complete member-initiated transactions, drafts original correspondence, and handle and resolve member complaints.

DCRB is responsible for the investment of funds and administration of retirement benefits for approximately 15,000 retirees and 10,000 members of the District of Columbia Teachers’ Retirement Plan and the District of Columbia Police Officers and Firefighters’ Retirement Plan (collectively “Plan members”).

The annualized full-time salary range for this position is $57,000 -- $91,200 DOQ (Grade 04) and the posting will remain open until filled. For more information, see the position summary attached below.