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COVID-19 Update: Suspension of All Walk-In Services

Tuesday, June 30, 2020

In December 2019, a new (or novel) human coronavirus COVID-19 emerged, impacting multiple countries and communities. It is unclear how easily this virus is spreading among people. Confirmed COVID-19 infection symptoms include: fever, cough, and shortness of breath, appearing anywhere from two to 14 days after exposure. At-risk populations include older members of the public, and those with pre-existing conditions, especially respiratory conditions and compromised immune systems. You can find additional information at https://coronavirus.dc.gov

There is no higher priority to District of Columbia Retirement Board (DCRB) than the safety of our members, staff, trustees, and partners. We are in close communication with the Mayor’s Office, as well as other DC government agencies and the federal government. DCRB is committed to staying on top of this evolving situation.

Until further notice, DCRB will not be servicing any walk-in members. If you attempt to visit our offices, you will not be allowed into DCRB. Please refer to this website for further updates. 

The DCRB Member Services Center will be supporting the needs of our members remotely to prevent the potential spread of the Coronavirus (COVID-19) in the District of Columbia. While we may be unable to address your concerns in person, we will remain open and serve you. Additionally, please rest assured that if you are a current annuitant, your monthly benefit payments will not be impacted and will continue as normal. If your benefit payments are issued through paper checks, we strongly encourage you to sign up for direct deposit.

Lastly, we appreciate your patience and trust in DCRB as we monitor this situation. 

If you have further questions, please contact the DCRB Member Services Center by clicking on the Ask Member Services link, or by phone at (202) 343-3272 Monday – Friday from 8:30 am to 5:00 pm.