Member Services Online gives you a convenient and secure way to conduct business anytime day or night 24/7. You can fill out forms and submit online, schedule an in-person appointment or virtual meeting, and submit a written inquiry through “Ask Member Services” for a response from our Benefits team within 24-48 hours.
Member Web Submission Forms (Fillable forms to submit Online)
Schedule an Appointment
You can use the Appointment Scheduler 24/7 to plan an in-person lobby visit, schedule a phone call with a Member Services Representative or make a virtual web appointment. You can also make an appointment by contacting the Member Services Center at (202) 343- 3272; however scheduling through the website is the most direct route to obtain an appointment.
Ask Member Services Web Inquiries (Documents can be attached and submitted)
Members can now submit an inquiry and attach supporting documents through the website 24/7 at https://dcrb.dc.gov/page/ask-member-services.