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District of Columbia Retirement Board

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The Member Services Call Center is open and is accepting calls.
Due to the high-call volume, members are encouraged to submit their inquiries via our Ask Member Services webform at the Ask Member Services Link

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Member Services Online 24/7

Member Services Online gives you a convenient and secure way to conduct business anytime day or night 24/7. You can fill out forms and submit online, schedule an in-person appointment or virtual meeting, and submit a written inquiry through “Ask Member Services” for a response from our Benefits team within 24-48 hours.

Schedule an Appointment

You can use the Appointment Scheduler 24/7 to plan an in-person lobby visit, schedule a phone call with a Member Serviced Representative or make a virtual web appointment. You can also make an appointment by contacting the Member Services Center at (202) 343- 3222; however scheduling through the website is the most direct route to obtain an appointment.

Ask Member Services Web Inquiries (Documents can be attached and submitted)

Members can now submit an inquiry and attached supporting documents through the website 24/7 at